Terms & Conditions

Terms & Conditions

Infinity is committed to providing quality products and reliable customer support. This warranty policy outlines the conditions, scope, and procedures for warranty claims. All claims are subject to the provisions of Australian Consumer Law (ACL).

1. Warranty Coverage

Infinity’s warranty covers hardware-related faults or manufacturing defects under normal use within the specified warranty period of the product.

1.1 Inclusions:

  • Defective components, such as the motherboard, CPU, GPU, RAM, storage devices, and other hardware parts.
  • Failures directly attributable to manufacturing or design flaws.

1.2 Exclusions:

  • Software issues: Operating system errors, driver conflicts, and other non-hardware-related problems fall outside the scope of this warranty and may incur diagnostic or service charges.
  • User-inflicted damage: Including, but not limited to:
    • Physical damage (e.g., broken components, cracked screens).
    • Damage caused by spills, misuse, improper handling, or neglect.
    • Tampering with internal components, unauthorized repairs, or modifications.
    • Missing or bent pins, burned or fried components, and improper installations.
  • Damage resulting from accidents, power surges, or external factors beyond Infinity’s control.
  • Normal wear and tear, including cosmetic issues that do not affect functionality.
  • Accessories or peripherals not covered under hardware warranty.

2. RMA Process

To submit a warranty claim, customers must follow these steps:

2.1 Submitting an RMA Request:

  • Complete the RMA Request Form with all required details, including a valid Australian address.
  • Attach proof of purchase (POP) with the RMA form for verification.

 

2.2 Shipping Instructions:

  • Clearly label the package with the authorized RMA number provided after submitting the request.
  • Use appropriate packaging materials to prevent damage during transit.
  • Infinity is not liable for delays, lost packages, or additional damage caused by improper packaging or invalid shipping addresses.

3. Warranty Approval and Limitations

All service and warranty claims must be approved by Infinity based on the following criteria:

3.1 Warranty Approval:

  • The product must be returned in a condition that adheres to the warranty coverage.
  • Products exhibiting physical damage, misuse, or unauthorized modifications may result in claim denial.

3.2 Infinity’s Rights:

  • Infinity reserves the right to refuse unauthorized requests or deny claims for products that do not meet warranty standards.
  • Evaluations will be based on the actual condition of the item(s) received, even if the RMA form information varies.

4. Cost-Based Repairs

Products that are outside of the warranty scope or timeframe may still be eligible for a cost-based repair. Charges will include diagnostics, parts, labor, and return shipping.

  • Customers will be provided with an estimate before any repairs are performed.

5. Additional Limitations of Liability

Infinity is not liable for:

  • General, incidental, consequential, or special damages, including but not limited to:
    • Loss of data, software, or user-installed applications.
    • Downtime, lost profits, or business interruptions.
  • Shipping costs for out-of-warranty repairs or replacements.

6. Customer Agreement

By submitting an RMA request or proceeding with repairs, the customer acknowledges and agrees to the terms of this warranty policy.

7. Contact Information

For warranty inquiries or assistance, please contact

Infinity Support:
Email: support@infinitygaming.com.au
Website: https://www.infinitygaming.com.au